We can integrate our services to operate within your current website. For example if you have been trading online already with a growing customer base – then there would be no need to change your system – but instead we can increase the efficiency and quality of service. You simply provide a secondary login to your current website so that our staff can access the orders and process accordingly. Once an order is received our staff will be notified and will pack and dispatch.
If you have not yet created a website we can assist with this too. Whether it’s a simple one-page footprint or a full ecommerce solution.
Our well-trained staffs are able to represent your business in customer relation services. We can operate your online live chat services; respond to general email enquiries and receiving phone orders for your business. This way you can focus more on what you do best, making your products, and let us manage your customer service department.
Live Chat & Emails
Live chat is a proven way of converting online visitors into customers. Instead of picking up the phone or sending an email they can simply engage with a knowledgeable sales staff and often get the answers to their questions quickly. We have been operating this method communication on our own websites for many years with great results. Our app can be installed onto any new or existing website quickly and easily. Our staffs are available daily 830am – 6pm.
Our sales staff can operate an email address such as sales@YOURWEBSITE.com and handle all online customer enquiries.
Using our digital phone network we can create a unique Hobart based landline number for your customers to be able to call and place orders over the phone. This allows you to remove your own personal number from your website or packaging freeing you up from sales calls. This phone number is best advertised on your website and is often used by older generations who would prefer to speak on the phone rather than to deal online. Our staff will answer these calls and manually enter these sales onto your website on their behalf. Any non-sales call will be noted and details on forwarded to you.
Stock Storage and Order Dispatch
Our secure storage facilities on Hobart’s waterfront are ideally located for stock storage and dispatch. With bulk pricing with transport operators we can ensure that your product is dispatched and received by customers as soon as possible. For online customers we prefer to use Australia Post’s Express Post. This means that the majority of customers will receive their order the next business day. We aim for same business day dispatch of orders placed before 3pm. As soon as an order is dispatched your customer is emailed the tracking number for piece of mind.